Legal Notice
Product prices and availability:
The prices and availability of products on the www.vieta.es website are valid subject to availability. Orders will be processed in the strict order received, date, and time.
If a requested product becomes unavailable, the customer will be notified immediately within 48 hours. Where possible, a product with similar features and characteristics will be proposed, along with a new delivery date or a refund of the prepaid amount, if applicable, within a maximum of 48 hours.
Delivery time and deliveries with defects:
The delivery time for each item will depend on availability. The delivery time also depends on the payment method you select when placing your order.
From that moment on, it will be shipped by courier and you will receive it within a period that may vary between 24 and 72 hours depending on the delivery location. In any case, the order must be processed no later than 30 days after the day after you make payment. The delivery period will begin at 4:00 a.m. after placing the order, excluding Saturdays, Sundays, and holidays.
IMPORTANT: You must inform us within 24 hours of delivery of any damage or breakage caused by transport by email within this period, and also by contacting the shipping company used for delivery. Outside of this period, the insurance broker will not be responsible for damage caused by this. Please inspect the product on the day of delivery to avoid complications in a potential claim.
Taxes:
The prices shown on www.vieta.es are net and include 21% VAT. Sales are only made to the Peninsula and the Balearic Islands.
Initial operating guarantee. (14 calendar days):
The product you purchased from our store www.vieta.es is in perfect working condition. If the purchased product shows any anomaly or malfunctions, you have 14 calendar days from the day you receive the merchandise to request a return and exchange it for another product. Only if the product is truly defective will we exchange it immediately at no cost to you.
*Our technical department will assess the detected fault and approve immediate replacement within a maximum of 72 hours. If, on the other hand, the fault is due to misuse, lack of information on how to use it, poor installation, or incorrect use by the customer, the product will be immediately refunded, adding a cash on delivery fee for shipping costs and an additional technical service charge of 36 euros per hour. IMPORTANT: It is very important that you contact our after-sales service department ( sat@vieta.es ) before making a return.
Legal Guarantee of Conformity (3 years):
Pursuant to Royal Legislative Decree 1/2007, all products sold by vieta.es to customers or end users benefit from a legal guarantee of conformity requested from our company or the manufacturer directly, which lasts for three years.
If the product does not comply with the contract, you may choose between demanding repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate (an option that, compared to the other, imposes unreasonable costs on VIETA PRO will be considered disproportionate, taking into account the value that the product would have had if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to you).
If the product cannot be repaired or replaced with another product of identical characteristics, you will have the option to request a price reduction, a refund, or the possibility of replacing the product with a different one (of different characteristics), which you may choose. In the latter case, a purchase voucher will be issued for the price of the product to be replaced, and you may apply the available balance to the new replacement product of your choice, all without prejudice to your right to the aforementioned refund.
Defects caused by negligence, impacts, improper use or handling, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service where applicable, or materials subject to wear and tear due to normal use are not included.
Right of withdrawal or revocation by agreement:
The buyer has 7 business days to cancel the contract without penalty or need to state a reason, provided that the product, its packaging, accessories, wrapping, and other elements are in perfect condition. Once the right of withdrawal or revocation has been exercised and accepted by our after-sales service department due to the customer's consent, we will refund the amounts paid within a maximum period of 72 hours, deducting any shipping costs and payment-related costs, if any.
IMPORTANT NOTE: The customer must ship the returned item(s) at their own expense. Remember to purchase comprehensive insurance for the goods sent and insure the full amount of the purchased products. VIETA PRO will not be liable for any damage or breakage resulting from the return in the event of a withdrawal. *Returns due to withdrawal or revocation at our expense will not be accepted; all returns will be rejected.
Exceptions to the right of withdrawal:
a. Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the seller cannot control.
b. Contracts for the supply of goods made to the consumer's specifications or clearly personalized, which, by their nature, cannot be returned or may deteriorate quickly.
c. Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically and capable of immediate download or reproduction.
d. Wear and tear due to use are cases where the user has unsealed the product and used it, and due to a lack of conformity, requests a return or exchange for another product without the same defect. All products initiated and susceptible to initiation using software, programming, installation using software, or software updates will be exempt from the right to request withdrawal.
To return the product to us, due to withdrawal or revocation due to lack of conformity, the customer must send the product to us at the following address:
CAN FEU Industrial Park
C/ de Vicenç Renom, 32-36.
08192 Sant Quirze del Vallès.
Through any transport company, paying in cash for the transport and comprehensive insurance at your own expense at the time of shipment to the selected transport intermediary company.
Applicable law:
Purchases made at www.vieta.es are subject to current Spanish regulations and other applicable legislation, and purchases are deemed to have been made at the address of:
CAN FEU Industrial Park
C/ de Vicenç Renom, 32-36.
08192 Sant Quirze del Vallès.
Regarding any discrepancy or disagreement that may arise regarding the fulfillment or interpretation of the purchase agreement reached, or any of its conditions, the parties agree, in the case of corporate clients, to submit to the Courts and Tribunals of the city of Barcelona, waiving their own jurisdiction if it is different; in the case of consumers, the parties agree to submit to the courts and tribunals of the consumer's domicile. The declaration of invalidity of one or more of the non-essential purchase conditions established will not entail the invalidity of the purchase agreement reached, which will remain in force.
Refund of the purchase amount:
Only in the event of a failure to meet the delivery deadlines indicated by vieta.es will we refund the amount plus any incurred costs. This refund will be made on the same day the customer requests it. We will also refund the purchase price if the reference or brand of the product requested does not match.
In cases involving withdrawal or revocation, the amounts paid will be refunded as soon as possible and, in any case, within a maximum period of 14 calendar days from notification of withdrawal.
For defective products, a refund will be issued if repair and/or replacement has been previously requested and the product remains defective.
In other cases of product exchange for any other reason, we will issue a purchase voucher valid for a period of 1 year.
Order Cancellation:
You can cancel an order within 4 hours of placing it. Send your cancellation request in writing to pedidos@vieta.es , including the order number. Since deliveries are scheduled within 24 hours, it is important to cancel the order on the same day and within 4 hours of placing the order to avoid canceling shipments due to costs and expenses.
If your order has been canceled within the established period on the same day within 4 hours of the order being placed and paid by credit card or bank transfer, we will process a refund immediately on the same day, without any penalty.
If you cancel an order after the deadline and the product has been shipped, we must request a refund from the carrier and wait for it to return to the warehouse before refunding your purchase amount, less shipping costs, if applicable.
We will handle with sound judgment all cases that arise for any reason or lack of understanding between consumer and seller. Any complications in the commercial transaction will be resolved with common sense and understanding.