Joy 2

Check that Bluetooth is turned on on the source device and refresh the list of available devices if the earbuds do not appear automatically.

IMPORTANT: the earbuds can only be connected to one source device at a time. If they are paired with another device (computer, phone, tablet, etc.), the new source device will not find them. Turn off Bluetooth on the device they are paired with before pairing them with another one.

If they still do not appear, remove the «VIETA PRO JOY 2» reference from your phone or source device and pair them again from scratch. On Android, tap the arrow or gear icon next to the reference and choose «Forget».

When you open the charging case, the LEDs on both earbuds briefly flash red. Shortly afterwards, one goes off and the other flashes blue and red: this means they are not connected to any device.

Go to the Bluetooth settings on the source device to pair them or to force the connection with a saved pairing.

If the LEDs light up and go off within a few seconds, it is because they are connected to another source device.

Remove the protective plastic film that prevents contact between the earbuds' charging pins and the case. Check whether the earbuds' LEDs light up when you open the case.

If they do not light up, clean the contact pins on the earbuds and the case with a cloth dampened with alcohol.

Then remove the «VIETA PRO JOY 2» reference from the Bluetooth settings of the device they are paired with, take the earbuds out and pair them again.

Sport mode: with the top fin fitted on the earbud, so that it stays in place while you exercise.

Casual mode: without the top fin, so that the earbud is smaller and more discreet.

Clean the earbuds' sensors and grilles regularly to prevent the audio output from becoming blocked.

Wipe the touch area of the earbuds with a cloth dampened with alcohol to remove the grease that builds up from touching them with your fingers (dust, sweat, creams, etc.).

If you have an Android device, remember that you need to turn the volume up or down while a media file (song, video, etc.) is playing. Then adjust it using the touch sensors on the earbuds and on the source device (mobile phone, tablet, computer, etc.).

Clean off any excess earwax that may have built up on the grille and wipe the sensors with a cloth dampened with alcohol.

To keep the earbuds in perfect condition, carefully clean the grilles once or twice a month.

Turn the volume up on the source device (mobile phone, computer, etc.) during the call. If you touch the earbud sensors during the call, you may end it.

Check on the screen of the source device that the audio output is set to the Bluetooth device and not to the phone's speakers.

Battery life depends on usage time, ambient conditions and volume. The stated battery life is based on use at 50% volume.

To extend the battery's lifespan, fully charge it at least once every 3 months, even if you are not using the earbuds.

On Apple devices, the earbuds work just as they do with phone calls, and the earbud microphone is used when sending voice messages.

On Android devices, internet calls must ALWAYS be answered on the phone before you can talk through the earbuds. When sending voice messages, the phone's microphone is used by default.

Update your computer's Bluetooth drivers. We recommend using the «Headphones» audio option, which offers higher quality. To enable the microphone, choose «Headphones with Mic», but bear in mind that sound quality will be lower.

In Windows, you will find this option by clicking the speaker icon at the bottom right of the taskbar.

To remove the ear tip, pull the soft rubber part outwards.

To fit it, turn the rubber inside out so that it is stretched over the rigid part, forming a cone. Insert the rigid part into the earbud and fold the rubber back into place.

You can buy a new unit and pair it with the one you still have. Contact our after-sales department: info@vieta.es.