Transformer - In-ear Bluetooth headphones with RGB lights, Gaming mode and microphone

Check if the Bluetooth on the transmitting device is activated. Remember that if you are connected to one device you will not be able to connect to another until you disconnect from the main device.

Refresh the list of available devices if it does not appear automatically.

IMPORTANT: Remember that our devices can only be connected to one receiver, so if the headphones are paired with another device (computer, phone, tablet, etc.) it will not be recognized on the Bluetooth of the new transmitter device . It is necessary to close the Bluetooth or deactivate any device to which the headset is linked to pair with another device.

* DELETE/ERASE the reference you have on your phone or transmitter “Vieta Pro Transformer” to proceed from the beginning. On Android, click on the side arrow where the reference is and delete it.

Check if when you open the charger box the LEDs on both earphones briefly flash blue and red, indicating that it is not connected to any device. Go to the transmitter's Bluetooth to force the connection manually.

If the LEDs turn on and off within seconds, it is because they are connected to another transmitting device. Proceed to perform a RESET.

Proceed to put on the headphones and tap the sensors simultaneously 5 times on both units. If you did it correctly, you will hear a tone and the device will automatically disconnect, allowing you to pair with a new transmitter.

If the LEDs on the headphones do not light up, it is possible that they do not have good contact with the charging box or that the box is discharged. Proceed to clean the contact pins on the headphones and the box with a cloth/cotton swab moistened with alcohol. Place the headphones inside the box, close the lids, wait 5 seconds and open them again so that they turn on again.

Remove the protective plastic that prevents contact between the charging pins of the earphones and the charger box. Check if the earphones' blue and red LEDs light up when you open the box.

If not, proceed to clean/rub the contact pins on the earphone and the charger box with a cloth moistened with alcohol.

Go to the Bluetooth of the device where it is linked and delete the reference “Vieta Pro Transformer”. Then remove the headphones and start a new pairing.

If we find two references with the same name “Vieta Pro Transformer” in the transmitter’s Bluetooth, the headphones must be restarted.

Remember to perform periodic cleaning maintenance on the sensors and headphone grilles to prevent the audio channel from becoming blocked.

Rub the touch screen of the headphones with a cloth moistened with alcohol to remove any grease that accumulates due to finger handling (dust, fluids, creams, etc.)

If you have an Android device, remember to turn the volume up or down while playing a multimedia file (song, video, etc.). You can then adjust it using the touch sensors on the headset and the transmitting device (mobile phone, tablet, computer, etc.).

Proceed to clean off any excess wax that may have accumulated on the grille and rub the earpiece sensors with a cloth moistened with alcohol.

To ensure that your headphones last an optimal life, you need to regularly clean the grilles carefully (1-2 times a month).

Manually increase the volume using the transmitter (mobile phone, computer, etc.) during a phone call. Pressing the earpiece sensors during the call may cancel or cut off the connection.

Check that on the screen of the transmitting device the audio output is assigned to the Bluetooth device and not to the phone's internal speakers.

Battery life will depend on usage time, environmental conditions and volume at which it is used. Total charge duration is associated with 50% of the volume.

To extend battery life, fully charge the battery whether in use or not at least once every 3 months.

Apple devices: The headset will work exactly the same as with landline calls. When sending audio, it will use the headset microphone.

Android devices: Internet calls must ALWAYS be answered manually using the mobile phone before being able to talk using the headset. When sending audio, the microphone that will be used by default is the one on the mobile phone.

Update your computer’s Bluetooth drivers. We recommend using the “Headphones” audio option, which has a higher audio quality. To activate the microphone, you should use the “Headphones with Mic” option, but you should be aware that this will lower the sound quality.

You will find this option at the bottom right of the computer's taskbar by clicking on the speaker icon in the Windows operating system.

It is possible to purchase a new unit and link it to the one you have left. Contact the after-sales department info@vieta.es