Check if the Bluetooth of the transmitting device is activated. Delete all references to the devices where it may have been paired and try a new pairing from the beginning.

You will not be able to turn on the device for Bluetooth use if there is a cable connected to the headset or the battery is out. Check that the ANC slider is in the down position and try holding the (►II) button for more than two seconds.

If the device has no battery, charge it for at least 30 minutes before unplugging it from the power and retrying the process.

To make a simultaneous connection between two or more transmitting devices and the headphones you must:

Connect to a first transmitting device via Bluetooth.

Temporarily turn off Bluetooth or disconnect from the device to which it is connected ( DO NOT delete the reference with the name “Vieta Pro Silence 2”).

Pair with the new device.

Reactivate Bluetooth on the first device to which it was initially connected.

In Bluetooth go to available or saved devices and force the connection by pressing once on the name “Vieta Pro Silence 2”.

You will hear “Connected” and can use both simultaneously.

If both are playing media, one of them will pause and give way to the other's playback almost immediately.

Example: While you are watching a movie on your laptop you can answer a call using a mobile phone.

If you have an Android device, remember to turn the volume up or down while playing a multimedia file (song, video, etc.). You can then adjust it using the buttons on the headset and the transmitting device (mobile phone, tablet, computer, etc.).

We recommend updating your computer’s Bluetooth drivers and always using the “Headphones” audio option which will provide the highest audio quality. Using the “Headphones with Mic” option will activate the microphone but will lower the audio quality.

In Windows operating system, you can modify these options by clicking on the speaker icon located at the bottom right of the taskbar.

Manually increase the volume using the transmitter (mobile phone, computer, etc.) during a phone call. Pressing the headset buttons during the call may cancel or cut off the connection.

Check that on the screen of the transmitting device the audio output is assigned to the Bluetooth device and not to the phone's internal speakers.

Battery life will depend on usage time, environmental conditions and volume at which it is used. Total charge duration is associated with 50% of the volume.

To extend battery life, fully charge it at least once every 3 months.

It is possible to purchase and replace them. Contact the after-sales department info@vieta.es